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Expectations
 
A partnership is an investment in today and the future. When we form a partnership with a client we expect to build a long-term relationship that is mutually beneficial for both parties. 

 

As such, we are looking to partner with clients who: 

  • Are looking to invest in their long-term success
  • Value the relationship building process
  • Seek to work collaboratively with other like-minded professionals
  • Are focused on reasonable and achievable goals (no matter how big they are)
  • Have legal and ethical business practices
  • Can accurately communicate needs and/or will allow us to make recommendations

 

In return, our clients can expect:

  • A professional business relationship
     
  • Collaboration on all projects
    • Free client collaboration workspace for Gold and Platinum Retainer Clients
    • Use of email, chat, and Internet web conferencing software
    • Speedy return of phone calls and emails
  • Efficient and timely completion of projects and daily tasks
  • Quality guarantee
    • All work goes through a series of quality control checkpoints before being returned.
    • If, for any reason you are not satisfied, we will correct it to your satisfaction.
  • Confidentiality and security of your personal and company information
    • Our Privacy Policy
    • Our Due Diligence Policy (link coming soon)
    • Documents and account information can only be accessed by A&B employees working on your account.
    • Each employee goes through a thorough background check before having access to client data or materials.
    • Each employee signs our confidentiality agreement before having access to client data or materials.
    • Working documents are stored on a secure offsite server that is backed up daily.
    • Completed projects are removed from our server, burned to a CD and archived in a secure location.
    • Hard copies of confidential materials go through a cross-cut shredder prior to being recycled.
    • Credit card payment processing is done through a secure server.
    • Credit card information is not stored unless requested by the client and then it is stored in a secure location.
  • Fair and competitive estimates
    • Admin and Beyond is priced competitively, according to VA Industry standards.
    • Our proposals include pertinent business analytics you can use to make informed decisions.
    • Our strategic partnerships allow us to bring you the most comprehensive services at the best price.
    • We only charge for time and resources used.
  • Convenient payment terms and methods
    • We offer several payment options.
    • Clients enjoy the confidentiality and security of the PayPal secure payment processing system.
    • We also offer other payment options to meet client needs. 

 

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